Eclipse Crown NZ FAQ: Answers for New Zealand Players
Answers from the Eclipse Crown team for players in New Zealand: NZD accounts and payments, offers in NZD, pokies and live games, UTC timings, Crown Rewards, verification and limits. Anything else can go to live chat on eclipsecrown.com.
See the platform for yourself.
Visit Eclipse CrownAccount and age
How old do I need to be to play from New Zealand?
19 or over. We may ask for proof of age at any time, and accounts found to belong to someone underage are closed.
How do I open an account?
Press Sign Up on eclipsecrown.com, enter your details exactly as on your ID, choose a password, accept the rules and follow the link in our welcome email. See our sign-up page.
Can my partner and I both take the welcome bonus?
Accounts that share an address, household, IP address or device are treated as duplicates under the Terms, and offers are limited to one per household; ask live chat before a second person in the same home opens an account.
How do I sign in or recover my password?
Press Sign In at the top right; Forgotten Password sends a recovery link to your email. See our login page.
NZD and payments
Can I hold my balance in NZD?
Yes. NZD is one of seven fiat account currencies, alongside EUR, USD, GBP, CHF, AUD and CAD, and twelve cryptocurrencies; one account can hold several.
What is the minimum deposit?
NZ$20, which also qualifies for most offers; The Crown Path needs NZ$200.
What is the minimum withdrawal?
It is shown for each method in the cashier; payouts go to a method in your own name.
Why does my NZD amount look slightly different after a payment?
The cashier works in EUR internally, so conversion by your bank and our processing system can change amounts slightly.
Which methods can I use?
Cards, e-wallets, bank transfer and twelve cryptocurrencies, as shown in your cashier, always in your name.
How long do withdrawals take?
It depends on the method, verification and network; there is no fixed time, and from Totality withdrawals get priority.
Can I pay in crypto instead of NZD?
Yes. BTC, ETH, USDT, USDC, LTC, XRP, TRX, DOGE, ADA, BNB, BCH and SOL are accepted; the NZ$20 qualifying deposit becomes its coin equivalent, for example 20 USDT or 0.0003 BTC, and payouts go to a wallet you own.
Why did part of my payout go to a different method?
After a card deposit, only up to your net card deposit returns to the card; anything above it is paid by another method in your name.
Are there fees?
Method and network fees are shown before you confirm; banks and intermediaries may add their own; processing fees may apply if deposits were not played through.
Can I use a family member's card?
No. Only methods in your own name are accepted; a third-party deposit is returned to its owner and winnings from it are cancelled.
See our NZD payments page.
Offers in NZD
What is the welcome package in NZD?
Up to NZ$5,200 + 400 free spins over four deposits: 100% up to NZ$200, 120% up to NZ$1,000, 130% up to NZ$2,000 and 150% up to NZ$2,000, each with 100 free spins and from NZ$20.
What is the wagering?
x45, x40, x35 and x30 on the four cash bonuses, counted on the bonus only, and x35 on free-spin winnings.
What is the bet ceiling in NZD?
NZ$1 on First Light, NZ$2 on the next three steps and NZ$3 on The Crown Path, Eclipse Weekend and Dark Hours Spins, including doubles and bought bonus rounds.
Is there a no deposit bonus?
No, every current offer needs a qualifying deposit.
What is The Crown Path in NZD?
150% up to NZ$5,000 + 150 free spins on a first deposit of NZ$200 or more, with code CROWN150, x35 wagering and bets up to NZ$3.
What happens on Wednesdays and weekends?
DARKHOURS gives 50 free spins for NZ$20 on Wednesdays; WEEKEND gives 50% up to NZ$1,000 plus up to 150 spins from Friday to Sunday. Both need one earlier deposit and follow UTC dates.
Can I have two bonuses at once?
No, only one bonus can be active; the next becomes available when it is wagered, cancelled or expired.
Can I cancel a bonus?
Yes, at any time; the bonus and its winnings are removed.
Full tables: our NZ bonus guide and promo code page.
UTC and local time
Which clock do bonuses use?
UTC, which is behind New Zealand time. Bonus deadlines are set in UTC and can fall on a different local date.
When does the cashback day start and end?
At 00:00 and 23:59 UTC, not at midnight New Zealand time.
Why was a Wednesday or weekend code refused in the morning?
Early on a Wednesday or Friday morning in New Zealand, it may still be Tuesday or Thursday in UTC; another active bonus is the other common reason.
Pokies and games
Which pokies are there?
Classic, video, Megaways, Hold and Win, Bonus Buy, Book and fruit pokies from Pragmatic Play, NetEnt and BGaming, in themed and seasonal collections.
Where are free spins played?
In BGaming pokies named by each offer, such as Burning Chilli X, Elvis Frog in Vegas and Lady Wolf Moon.
Is there live roulette and blackjack?
Yes, with a human dealer, streamed in real time; each table shows its own limits.
Are some games unavailable in New Zealand?
Studios set their own country restrictions, and the catalogue can change; the lobby shows what you can play.
Do stakes show in NZD?
With an NZD balance, stakes and bonus ceilings follow your account currency.
Can I buy bonus features?
Many pokies offer Bonus Buy, at a price shown as a multiple of the base bet; it may be unavailable or restricted with bonus funds, and a bought feature never guarantees a return.
What are quick games?
Crash, Plinko, dice and mines, with rounds lasting seconds; a wager limit helps keep them in proportion.
See our pokies page.
Crown Rewards
How do phases work in NZD?
Phases follow total deposits: Penumbra from NZ$20, Umbra from NZ$5,000, Totality from NZ$10,000, Crown from NZ$30,000 and The Eclipse from NZ$100,000.
How much cashback is there?
5% to 20% of the previous day's real-money losses by phase, with x3 to x1 wagering, if you deposited at least NZ$20 that day, wagered it the same day and lost at least NZ$20.
What privileges come with higher phases?
A birthday bonus from Umbra; a personal manager, priority withdrawals and VIP tournaments from Totality.
How are points used?
Points are exchanged in the Bonus Store, for bonuses, or the Product Store, for rewards on reward cards, at a rate that improves with your phase.
Are phase bonuses automatic?
Yes, from Umbra upwards a one-time bonus of NZ$250 to NZ$1,000 is credited when you enter each phase, with x30 to x10 wagering.
Verification
Which documents may be requested?
A photo ID such as a passport or driving permit, a proof of address issued within the last 90 days and proof of your payment method, uploaded in the Documents tab.
What if I do not reply?
An account we cannot reach during a withdrawal check may be locked until verification is complete.
What extra checks might there be?
In some cases a selfie, a selfie with your ID, a video or liveness check, or a call to the phone number on your account. We always explain what is needed.
Do my details need to match my documents?
Yes. Name, date of birth and New Zealand address in your profile must match your ID and proof of address; ask support to fix any typo before you withdraw.
Mobile and security
Is there an app?
The site menu on eclipsecrown.com has a Download App item, the only official download route; see our mobile page.
How do I keep my account safe?
Switch on two-factor authentication, use a unique password, sign in only on eclipsecrown.com and never share your login.
What if I lose my phone?
Change your password from another device and contact live chat at once, then check My Balance and Promo > My Bonuses.
Will Eclipse Crown ever ask for my password?
Never by email, chat, phone or messenger, and never for a payment to unlock an account.
Limits and help
Which limits can I set?
Deposit, loss and wager limits per day, week or month; cooling-off from one week to six months; self-exclusion for six months, nine months or a year. See our responsible gambling page.
How do I contact support?
Through live chat on eclipsecrown.com, from the menu, the footer or the chat button; see our contact page.
Still have a question? Live chat on eclipsecrown.com will answer it.
Go to Eclipse Crown